Position: Advocate Supervisor
Reports To: Court Program Director
Education: Bachelor’s Degree in social-services related field or equivalent combination of education and experience.
Experience/Background: Prior experience in Knox County Juvenile Court/Tennessee DCS preferred, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Experience managing volunteers preferred. Familiarity with the issues impacting the children CASA serves including substance abuse and mental health issues.
Skills: Strong written and verbal communication skills are imperative. Must be able to read and interpret legal documents, medical records, and procedure manuals. Ability to multitask and meet deadlines. Excellent computer skills, experience with cloud computing, calendar sharing, Microsoft Office, and database management.
Special Requirements: Commitment to the program’s mission, goals, and standards. Must have completed CASA of East Tennessee volunteer training or schedule the training upon hire. Must be a minimum of 21 years of age; have a valid driver’s license; submit to a pre-employment screening and criminal background check. Must possess the ability to effectively communicate with, supervise, and empower volunteers to be effective in their roles.
The Advocate Supervisor works closely with the Court Program Director to coordinate and provide professional staff support to CASA volunteers, ensuring that children involved with the CASA program receive quality advocacy in court and early permanency planning. This position liaises with the Juvenile Court Judge and Magistrates to accept case assignments and manages the volume of cases relative to available volunteers. The Advocate Supervisor assists volunteers with investigations, home visits, record requests, court preparation, assisting with and editing volunteers’ reports to the court, filing and distributing court reports, attending hearings and agency meetings with volunteers, and providing post-dispositional supervision and direction. This is a part-time position (20-25 hours/week).
- Processes volunteer concerns and problems, providing direction, advice, and technical expertise. Supports volunteers through the entire case from case assignment, investigation, record requests, report drafting, report editing and attendance at hearings.
- Provides volunteers with all necessary documents and information relative to their case including detailed written guidance on how to best manage their case (a roadmap) and provide optimal advocacy for the children to which they are appointed. Provides volunteers with essential reporting forms and guidelines, and facilitates record requests.
- Reviews case records and reports to ensure the needs of the assigned children are being addressed. Provides quality case management and supervision of volunteers as required by state and national standards.
- Attends home or school visits with children and families, agency meetings, and emergency hearings as needed. Attends all court hearings with the CASA volunteer, who advocates for vulnerable children with matters before the Knox County Juvenile Court.
- Organizes and maintains case records, updates case records as necessary, collects and maintains data from volunteers regarding case updates.
- Maintains effective coordination with the court on case assignments, assigns and reassigns cases to volunteers, notifies volunteers of hearing dates, attends hearings and staff cases. Liaises with court staff, attorneys and magistrates to stay current with all proceedings.
- Enters data into CASA Manager in a timely and accurate manner.
- Works cases as a CASA from time to time as demand dictates.
- Adheres to Court policy and procedures. Acts as a role model both within and outside the Court. Cultivates relationships with attorneys who serve as Guardians ad litem and attorneys who represent parents/guardians.
- Possesses the ability to work cooperatively and collaboratively with all people in the child welfare system, i.e., judicial staff, service providers, DCS, foster parents.
- Demonstrates an attitude of respectful, non-judgmental, and empathetic behavior toward the families and children we serve, being sensitive to values and beliefs of different cultures.
- Represents CASA of East Tennessee in a professional manner at Court and in the community. Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
- Maintains a positive and respectful approach both verbally and in writing with supervisors, colleagues, and individuals inside and outside the Court.
- Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments, meeting department productivity standards.
- Schedule flexibility to be available for nights and weekends as necessary for training and case needs.
- Consistently reports to work on time, prepared to perform duties.
- Maintains confidentiality in all work and case related matters.
Contributions to Operations:
- Attends staff meetings and trainings as required.
- Supports fundraising efforts of agency by attending and supporting special events.
- Completes monthly reports, timesheets, and all other paperwork on time.
- Assists in fostering positive relationships with current donors and developing relationships with potential donors.
- Serves as primary point of contact with Court in the absence of Court Program Director.
- Other duties as assigned.