Position: Program Manager
Reports To: Executive Director
Education: Bachelor’s Degree in social-services related field or equivalent combination of education and experience.
Experience/Background: Prior experience in Knox County Juvenile Court/Tennessee DCS preferred, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Familiarity with the issues impacting the children CASA serves including substance abuse and mental health issues. Experience managing volunteers a plus.
Skills: Strong written and verbal communication skills are imperative. Must be able to read and interpret legal documents, medical records, and procedure manuals. Strong attention to detail. Ability to multitask and meet deadlines. Excellent computer skills with proficiency in Microsoft Office, Google tools, and database management.
Special Requirements: Commitment to the program’s mission, goals, and standards. Must have completed CASA of East Tennessee volunteer training or schedule the training upon hire. Must be a minimum of 21 years of age; have a valid driver’s license; submit to a pre-employment screening and criminal background check. Must possess the ability to effectively communicate with, supervise, and empower volunteers to be effective in their roles.
The Program Manager provides professional staff support to CASA volunteers, ensuring that children involved with the CASA program receive quality advocacy in court and early permanency planning. This position liaises with the Juvenile Court Judge and Magistrates to accept case assignments and manages the volume of cases relative to available volunteers. The Program Manager maintains knowledge of all cases assigned to CASA by the court and assists volunteers with investigations, home visits, record requests, court preparation, assisting with and editing volunteers’ reports to the court, filing and distributing court reports, attending hearings and agency meetings with volunteers, and providing post-dispositional supervision and direction. This is a full-time position, 40 hours per week.
- Supervises, directs, and evaluates program volunteers. Coordinates departmental activities, organizing and prioritizing workload accordingly. Oversees the assignment of cases to volunteers and the caseload of Advocate Supervisor.
- Processes volunteer concerns and problems, providing direction, advice, and technical expertise. Supports volunteers through the entire case from case assignment, investigation, record requests, report drafting, report editing and attendance at hearings.
- Provides volunteers with all necessary documents and information relative to their case including detailed written guidance on how to best manage their case and provides optimal advocacy for the children to which they are appointed. Provides volunteers with essential reporting forms and guidelines, and facilitates record requests.
- Reviews case records and reports to ensure the needs of the assigned children are being addressed.
- Compiles and maintains statistical case information as required for grant reporting. Collects data and prepares statistical and other information as needed by Executive Director.
- Provides quality case management and supervision of volunteers as required by state and national standards. Plans and assists with volunteer recognition and retention efforts.
- Attends home or school visits with children and families, agency meetings, and emergency hearings as required. Attends all court hearings with CASA volunteers, who advocate for vulnerable children with matters before the Knox County Juvenile Court.
- Organizes and maintains case records, updates case records as necessary, and collects and maintains data from volunteers regarding case updates.
- Maintains effective coordination with the court on case assignments, assigns and reassigns cases to volunteers, notifies volunteers of hearing dates, attends hearings and staff cases. Reports court happenings to Executive Director. Liaises with court staff, attorneys and magistrates to stay current with all proceedings.
- Inputs case and child data into CASA Manager database. Ensures data in CASA Manager stays current, accurate, and reliable for reporting.
- With Advocate Supervisor, plans and implements delivery of 33 hours of preservice training for volunteers using the National CASA curriculum, staff expertise, and community experts.
- Works cases from time to time as demand dictates.
- Serves as Facility Contact with H.A.B.I.T. and as liaison between Knox County Juvenile Court and Court Dog Volunteers for the Court Dog Program.
- Adheres to CASA of East Tennessee personnel policy and procedures and court policy and procedures. Acts as a role model both within and outside court. Cultivates relationships with attorneys who serve as Guardians ad litem and attorneys who represent parents/guardians.
- Possesses the ability to work cooperatively and collaboratively with all people in the child welfare system, i.e., judicial staff, service providers, DCS, foster parents.
- Demonstrates an attitude of respectful, non-judgmental, and empathetic behavior toward the families and children we serve, being sensitive to values and beliefs of different cultures.
- Represents CASA of East Tennessee in a professional manner in dealing with others and works to build and maintain constructive working relationships.
- Maintains a positive and respectful approach both verbally and in writing with supervisors, colleagues, and individuals inside and outside court.
- Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments, meeting department productivity standards.
- Schedule flexibility to be available for nights and weekends as necessary for training and case needs.
- Consistently reports to work on time, prepared to perform duties.
- Maintains confidentiality in all work and case related matters.
Contributions to Operations:
- Attends staff meetings and trainings as required.
- Makes presentations as requested to increase community awareness of CASA’s role in ensuring the best possible outcomes for abused and neglected children in Juvenile Court.
- Supports fundraising efforts of the agency by attending and supporting special events.
- Completes monthly reports, timesheets, and all other paperwork on time.
- Assists in locating and engaging/developing relationships with community resources.
- Assists in fostering positive relationships with current donors and developing relationships with potential donors.
- Serves as primary point of contact in the absence of Executive Director.
- Other duties as assigned by Executive Director.